Quality Questionnaire - PGL Congress

Hello,

We thank you again for your trust. In order to help us improve our services and the quality of our reception, we would be grateful if you could complete the following questionnaire:

Name *

First name *

Event *

Month

Year

STAFF

	Very good	Fine	Medium	Wrong	N/C
Sales Manager	Sales Manager Very good	Property Sales Manager	Medium Sales Manager	Sales Manager Bad	Sales Manager N/C
Production Manager	Production Manager Very good	Production Manager Good	Medium Production Manager	Production Manager Bad	Production Manager N/C
Vigipirate security personnel	Vigipirate security staff Very good	Vigipirate security staff Good	Vigipirate security personnel Medium	Personnel Security Vigipirate Bad	Vigipirate security personnel N/C
Home	Home Very good	Good Home	Medium Home	Home Bad	Home N/C
Field Team (Logistics)	Field team (Logistics) Very good	Field team (Logistics) Good	Field team (Logistics) Medium	Field team (Logistics) Bad	Field team (Logistics) N/C
Stage Management Team	Stage management team Very good	Régie Bien team	Equipe Régie Medium	Equipe Régie Mauvais	Stage Management Team N/C

SPACE - ROOMS

	Very good	Fine	Medium	Wrong	N/C
Configuration and layout	Configuration and layout Very good	Configuration and layout	Configuration and layout Medium	Configuration and layout Poor	Configuration and layout N/C
Space comfort (acoustics, air conditioning, etc.)	Space comfort (acoustics, air conditioning, etc.) Very good	Space comfort (acoustics, air conditioning, etc.) Good	Space comfort (acoustics, air conditioning, etc.) Medium	Space comfort (acoustics, air conditioning, etc.) Poor	Space comfort (acoustics, air conditioning, etc.) N/C
Cleanliness	Cleanliness Very good	Cleanliness Good	Cleanliness Medium	Cleanliness Poor	Cleanliness N/C
Toilets	Toilets Very good	Toilets Good	Toilets Medium	Toilets Bad	Toilets N/C

MATERIALS

	Very good	Fine	Medium	Wrong	N/C
Audiovisual equipment	Audiovisual equipment Very good	Audiovisual equipment Good	Average Audiovisual Equipment	Audiovisual equipment Bad	Audiovisual equipment N/C
Internet connections	Internet connections Very good	Internet connections Good	Internet connections Medium	Internet connections Poor	Internet connections N/C
Exhibition stand	Exhibition stand Very good	Exhibition stand Good	Medium exhibition stand	Exhibition stand Bad	Exhibition stand N/C
Signage (internal marking)	Signage (internal marking) Very good	Signage (internal marking) Good	Signage (internal marking) Medium	Signage (internal marking) Bad	Signage (internal marking) N/C

BREAK - COFFEE

	Very good	Fine	Medium	Wrong	N/C
Service quality	Service quality Very good	Service Quality Good	Average Service Quality	Service quality Poor	Service quality N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C
Buffet presentation	Buffet presentation Very good	Buffet presentation Bien	Buffet presentation Medium	Buffet presentation Poor	N/C buffet presentation

Specify

LA MAISON PENNARUN

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

LES HERMELLES

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

PAIN D'EPICES TRAITEUR

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

RUFFAULT TRAITEUR

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

SAVEURS &AMP; GOURMANDISES

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

RUELLAN

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

MR M

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

OTHER

	Very good	Fine	Medium	Wrong	N/C
Quality and speed of service	Quality and speed of service Very good	Quality and speed of service	Quality and speed of average service	Service quality and speed Poor	Service quality and speed N/C
Product quality	Product quality Very good	Product quality Good	Product quality Medium	Product quality Poor	Product quality N/C

ACCOMMODATION

	Very good	Fine	Medium	Wrong	N/C
Our hotel reservation service	Our hotel reservation service Very good	Our hotel reservation service Well	Our hotel reservation service Medium	Our hotel reservation service Mauvais	Our hotel reservation service N/C
Hotel hospitality quality	Quality of hotel reception Very good	Quality of welcome in hotels Good	Quality of hotel reception Average	Quality of hotel reception Poor	Quality of hotel reception N/C
Standing conformity/ number of stars	Standing conformity/ number of stars Very good	Standing conformity/ number of stars Good	Standing conformity/ number of stars Average	Compliance standing/ number of stars Poor	Standing conformity/ number of stars N/C

EXTERNAL SERVICE SUPPLIERS Did you use any external service providers (entertainment, audiovisual, hosts/hostesses, decor...)? If yes, which ones? :

Specify

AGENCE NOVA

	Very good	Satisfactory	Medium	Wrong	N/C
Services	Services Very good	Services Satisfactory	Benefits Average	Services Poor	Benefits N/C

Comment

AGENCE MIRIFIK

	Very good	Satisfactory	Medium	Wrong	N/C
Services	Services Very good	Services Satisfactory	Benefits Average	Services Poor	Benefits N/C

Comment

CITY ONE (HOSTESSES/HOSTESSES)

	Very good	Satisfactory	Medium	Wrong	N/C
Services	Services Very good	Services Satisfactory	Benefits Average	Services Poor	Benefits N/C

Comment

BIRDIES (HOSTESSES/HOSTS)

	Very good	Satisfactory	Medium	Wrong	N/C
Services	Services Very good	Services Satisfactory	Benefits Average	Services Poor	Benefits N/C

Comment (Copy)

OTHER

	Very good	Satisfactory	Medium	Wrong	N/C
Services	Services Very good	Services Satisfactory	Benefits Average	Services Poor	Benefits N/C

Comment (Copy) (Copy)

ACCESS TO THE PALACE

	Very good	Satisfactory	Medium	Wrong	N/C
Access and parking	Access and parking Very good	Access and parking Satisfactory	Access and parking Medium	Access and parking Poor	Access and parking N/C
Signage in town	Signage in town Very good	Signage in town Satisfactory	Signage in town Medium	Signage in town Bad	Signage in town N/C

GENERAL COMMENTS ON THE MANAGEMENT OF YOUR EVENT

	Very good	Satisfactory	Medium	Wrong	N/C
Quick response to your requests	Quick response to your requests Very good	Quick response to your requests Satisfactory	Quick response to your requests Medium	Quick response to your requests Bad	Quick response to your requests N/C
Advice tailored to your needs	Advice tailored to your needs Very good	Advice tailored to your needs Satisfactory	Advice tailored to your needs Medium	Advice tailored to your needs Bad	Advice tailored to your needs N/C
Quality of documents (quotation, technical data sheet, etc.)	Quality of documents (quotation, technical data sheet, etc.) Very good	Quality of documents (quotation, technical data sheet, etc.) Satisfactory	Quality of documents (specifications, technical data sheets, etc.) Average	Quality of documents (quotation, data sheet, etc.) Poor	Quality of documents (quotation, technical data sheet, etc.) N/C
Reactivity during your event	Reactivity during your event Very good	Responsiveness during your event Satisfactory	Reactivity during your event Medium	Reactivity during your event Bad	Reactivity during your event N/C
Compliance with the request and commitments	Compliance with request and commitments Very good	Compliance with request and commitments Satisfactory	Compliance with demand and commitments Medium	Compliance with request and commitments Poor	Meeting demand and commitments N/C

CSR COMMITMENT

	Very good	Satisfactory	Medium	Wrong	N/C
How would you rate Le Palais' commitment to CSR?	How would you rate the Palais' commitment to CSR? Very good	How would you rate the Palais' CSR commitment? Satisfactory	How would you rate Le Palais' CSR commitment? Average	How would you rate the Palais' CSR commitment? Bad	How would you rate Le Palais' commitment to CSR? N/C

Do you have any CSR suggestions for us? *

Why did you choose Saint Malo as the destination for this event? *

Specify

Do you plan to come back and organize an event at the Grand Large in the future? *

If yes, how soon?

What areas for improvement would you suggest? *

Do you have any other suggestions or comments? *

How